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Policies

FREE & FLAT RATE SHIPPING SPECIALS:

Exclude:  Porcelain, Glass, Children's Tea Sets, 
Silver Tea Ware, Petits Fours and Tea Party Cookies
Continental USA Only

FAQ:

Shipping:

Holiday Closures:

Roses And Teacups office and shipping department will be closed on the days listed below in the observance of the holidays. Orders submitted on these days will not be processed until the next open business day.

Thanksgiving
Thu-Fri, Nov 24-25, 2016

Christmas & New Year
Sat, Dec 24, 2016 - Sunday, Jan 8, 2017

Good Friday
Fri, April 14, 2017

Memorial Day
Mon, May 29, 2017

Independence Day
July 4th, 2017

Labor Day
Sept 4, 2017

Thanksgiving
Nov 23, 2017

How will I know when my order has shipped?

When your order ships, you will receive a tracking number via email.

How long will my handcrafted items take to ship?

When seeing our handcrafted symbol on one of our collection pages please be aware that extra time is needed to make your item and then ship.  This time frame varies for each artist but we like to give them 2-3 weeks to craft and then ship direct to you.  Many only take 7-10 business days but if you need quicker please note your need by date during checkout so that we can check with the artist to see if he or she can craft your item in that time frame (a rush fee may apply) or contact customer service for more information. 

I only received part of my order.

We offer many handcrafted gifts which ship directly from where they are created, decorated, poured, sewn, assembled, etc. One order may contain items from 5 sources! The remainder of your order is most likely shipping in another box.

Damaged Order:

If your items are damaged in shipment, please notify us within 3 days of receipt either via phone, chat, or email what those damages are including total count and pattern. We ask that if there are substantial damages to your order that images of the damage are submitted to us via email: info@rosesandteacups.com and we will notify our shipper (UPS) who may want to view those damages and pick them up for claim purposes. Please hold items that have large amount of damages for viewing until a resoultion is concluded with our customer service department. Once we know the total count and patterns we can either ship replacements or issue a refund for what is broken. Replacements will be sent via ground so please plan ahead as we cannot expediate shipping of replacemetns unless arrangements are made with customer service. 

Shipping Time:

In general, in-stock items are shipped within 5 business days.

Many of our items are handcrafted one at a time just for you! Please plan ahead as much as you are able, especially for large events. Our handcrafted items may take several weeks to complete BEFORE we ship them to you.

Correct Address:

If you are paying with PayPal, please be sure that your correct shipping address is on your account.

If your order has been scanned as delivered by the shipping company we cannot send a refund or free replacement. Please be sure that if you will not be home for delivery, that you have arranged to have a neighbor or friend pick up your packages for you.

Domestic Shipping
(Additional Charges Apply for AK, HI, Guam, PR, Non Continental US... We will email you!)

*Flat Rate Shipping on orders with NO Porcelain, Glass, Tea Sets, Petits Fours, or High Weight Items:  $6.95

Orders with Porcelain, Glass, Petits Fours, or High Weight Items:

 
You will be contacted regarding additional costs for shipping very large porcelain orders as well as for insurance.

International Orders

CUSTOMS:

Be sure to allow time for transit through Customs. We cannot control how long your order will take on its journey once it reaches your country.

TEA CUPS:

Due to prohibitive shipping costs we do not usually ship porcelain outside of the Continental U.S.

There will be additional, often expensive charges due to weight. We will contact you regarding additional shipping charges.

Please watch for our email!  Your order will not ship until you have replied and have confirmed shipping charges and payment.

We will not be responsible for damage / breakage on our international porcelain orders.

Canadian Customers: Additional charges will not be as high. Please contact us at 866-998-2877.

PAYMENT:

To expedite the ordering and shipping process for our international customers, we require payment via Paypal, the number one way that money is exchanged worldwide!

SHIPPING COST:
Our shipping table gives an ESTIMATE of shipping cost. You will be contacted regarding additional costs for shipping heavier packages as well as for insurance.

Tea Cups for Events:

When purchasing teacups and delicate favors for events, be sure to either order a few extra or allow time for replacements.

We are VERY careful in our packing, but occasionally there will be a broken item.

Of course we will replace anything that does not arrive in good condition, but this takes time and we want your event to go perfectly!

Porcelain orders of $250 or more may require additional shipping fees totaling 10%-15% of your subtotal due to weight.  We will contact you.

Why has my credit card been charged if you haven't shipped my order yet?

Many of our items are custom made by artists. You are, in essence, commissioning works of art in pottery, fabric, jewelry, wax, paint, porcelain, etc. We have to pay these artisans before they begin work on your order. When your order is completed, they will ship it!

Returns

We want you to be happy with your purchases!

If you are not pleased with your order, please notify us within 10 business days of delivery of your order that you are planning a return.  If you return an item to us without notifying us, we cannot guarantee a refund.

We expect to receive your return within 2 weeks after you notify us of a planned return.

If your items are damaged in shipment, please notify us within 5 days of receipt, and we will have our shipper pick them up so that we can receive our refund from the shipper and reship your items.

If a mistake was made in your order, we will send you a paid return label and can have our shipper pick up the package.

We regret that we cannot refund shipping costs unless a mistake was made on our part.

A restocking fee of $25 will be charged if returned items appear used or damaged.

Upon receipt of your items, a refund of your purchase costs (and shipping if an error was made) will be issued to the credit card or paypal account that you used for your purchase.  Please allow 2 weeks for refunds to process.

Please be aware that custom made items cannot be returned unless an error is made, for example, in printing or color.

We do not offer returns on Clearance or Sale merchandise.

Items should be returned to:

Roses and Teacups
2760 Union Hill Road
Bradford, AR 72020

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