Roses And Teacups Shipping Policies and Financing

Policies And Financing 

Normal Business Hours: 

Monday-Friday 10:00-5:00 Central Time

Shipping Time:

In general, in-stock items are processed for shipping within 5 business days after your order is placed. If any item is out of stock or there is a delay in your order customer service will contact you via phone or email within that time frame with options. 

Many of our items are handcrafted one at a time just for you! Please plan ahead as much as you are able, especially for large events. Our handcrafted items may take several weeks to complete BEFORE we ship them to you.

Holiday Closures:

Roses And Teacups office and shipping department will be closed on the days listed below in the observance of the holidays to spend time with our families and friends. Orders submitted on these days will not be processed until the next open business day.  If leaving a phone message or emailing please know a reply will be made upon return.

Thanksgiving
Thu-Fri

Christmas through New Year
Dec 23-January 15

Good Friday

Memorial Day

Independence Day

Labor Day

Financing - Shop Now! Enjoy Now! Pay Later!

Return address:

Items should be returned to:

Roses and Teacups
2760 Union Hill Road
Bradford, AR 72020

Please see below for more details.

FAQ:

How will I know when my order has shipped?

When your order ships, you will receive a tracking number via email.

How long will my handcrafted items take to ship?

When seeing our handcrafted symbol on one of our collection pages please be aware that extra time is needed to make your item and then ship.  This time frame varies for each artist but we like to give them 2-3 weeks to craft and then ship direct to you.  Many only take 7-10 business days but if you need quicker please note your need by date during checkout so that we can check with the artist to see if he or she can craft your item in that time frame (a rush fee may apply) or contact customer service for more information. 

I only received part of my order.

We offer many handcrafted gifts which ship directly from where they are created, decorated, poured, sewn, assembled, etc. One order may contain items from 5 sources! The remainder of your order is most likely shipping in another box.

Damaged Order:

If your items are damaged in shipment, please notify us within 3 days of receipt either via phone, chat, or email what those damages are including total count and pattern. We ask that if there are substantial damages to your order that images of the damage are submitted to us via email: info@rosesandteacups.com and we will notify our shipper (UPS) who may want to view those damages and pick them up for claim purposes. Please hold items that have large amount of damages for viewing until a resolution is concluded with our customer service department. Once we know the total count and patterns we can either ship replacements or issue a refund for what is broken. Replacements will be sent via ground so please plan ahead as we cannot expedite shipping of replacements unless arrangements are made with customer service. 

Correct Address:

If you are paying with PayPal, please be sure that your correct shipping address is on your account.

If your order has been scanned as delivered by the shipping company we cannot send a refund or free replacement. Please be sure that if you will not be home for delivery, that you have arranged to have a neighbor or friend pick up your packages for you.

Domestic Shipping Additional Charges:
(Additional Charges Apply for AK, HI, Guam, PR, Non Continental US... We will email you!)

International Orders

CUSTOMS:

Be sure to allow time for transit through Customs. We cannot control how long your order will take on its journey once it reaches your country. You are responsible for any duties or taxes due once your package arrives.

TEA CUPS:

Due to prohibitive shipping costs we do not usually ship porcelain outside of the Continental U.S.

There will be additional, often expensive charges due to weight if ordering from other countries besides Canada. We ask Canadian customers to contact us if you are ordering heavier than usual items as this could cost more than what is listed below in the our shipping table. We will contact you regarding additional shipping charges before orders can be shipped. If you have not heard from us in a reasonable amount of time please reach out to us if you order has not shipped as you may not be receiving our notices.

Please watch for our email!  Your order will not ship until you have replied and have confirmed shipping charges and payment.

We will not be responsible for damage / breakage on our international porcelain orders. Please be aware if porcelain items are purchased and shipping is paid that you are taking responsibility on the breakage on any international order as shipping is way to high to ship replacements. 

Canadian Customers: Additional charges will not be as high. Please contact us at 866-998-2877.

PAYMENT:

To expedite the ordering and shipping process for our international customers, we require payment via PayPal, the number one way that money is exchanged worldwide!

INTERNATIONAL SHIPPING COST:
Our shipping table gives an ESTIMATE of shipping cost. When you place you order online and it pay the shipping it may cost more to ship your order. Many times when shipping to other countries we do not know what the actual cost will be until the order is packed, weighed, measured and entered into USPS for a quote. You will be contacted regarding additional costs for shipping heavier packages as well as for insurance.  Please be aware shipping internationally is very expensive. 

Tea Cups for Events:

When purchasing teacups and delicate favors for events, be sure to either order a few extra or allow time for replacements.

We are VERY careful in our packing, but occasionally there will be a broken item as many of our items are porcelain or glass. We have a very low breakage rate but some times package are handled roughly by the carrier so please give yourself enough time for replacements. We do inspect items before shipping for damages and pack as well as we can. Also UPS may require you to hold damages for driver inspections and we may request pictures of the damages for claims purposes.

Of course we will replace anything that does not arrive in good condition, but this takes time and we want your event to go perfectly so please give yourself enough time to receive those replacement regular ground or USPS. If you are planning really close to your event please contact us at 866-998-2877 and we'll do our best to help you.

Why has my credit card been charged if you haven't shipped my order yet?

Many of our items are custom made by artists. You are, in essence, commissioning works of art in pottery, fabric, jewelry, wax, paint, porcelain, etc. We have to pay these artisans before they begin work on your order. When your order is completed, they will ship it!

Returns

We want you to be happy with your purchases!

If you are not pleased with your order, please notify us within 3 business days of delivery of your order that you are planning a return.  If you return an item to us without notifying us, we cannot guarantee a refund.

We expect to receive your return within 2 weeks after you notify us of a planned return.

If your items are damaged in transit please let us know with 3 business days of receipt.  Also be aware that is you have multiple damages UPS may require a driver to inspect the shipment for claims purposes.  Also if you have a lot of damages we ask that you send us pictures to submit a claim and to ensure we send the correct replacements.

If a mistake was made in your order, we will send you a paid return label or we can have our shipper pick up the package.

We regret that we cannot refund shipping costs unless a mistake was made on our part.

A restocking fee of $25 will be charged if returned items appear used or damaged.

Upon receipt of your items, a refund of your purchase costs (and shipping if an error was made on our part) will be issued to the credit card or PayPal account that you used for your purchase.  Please allow 2 weeks for refunds to process.

Please be aware that custom made items cannot be returned unless an error is made, for example, in printing or color.

We do not offer returns on Clearance or Sale merchandise.

Items should be returned to:

Roses and Teacups
2760 Union Hill Road
Bradford, AR 72020

Join Our Affiliate Program!